We are so used to sending tons of emails every day during the week that sometimes we get stuck in automatic and forget to re-read every word or double check the “To” field. And as a result… well… you probably know what happens when we skip the most important step before sending out a communication.
But once it’s done it’s done. You send an email to the person that wasn’t supposed to get it So, now what?
These tips will help:
1. Handle It
You can’t ignore the fact that the email went out or walk into the office the next day hoping that know body read it and pretend that it just didn’t happen. As with all things, it’s better to face our mistakes and act mature. Recognise what you did, and if someone was offended without that being your intention the best thing you can do is apologize
2. Alert the People that Needs to Know
This I feel related to because it actually happened to me about three years ago. It was really bad, especially when you are money talking. Want to feel more sorry for me? I was closing a deal with an opening act for a huge event and, I don’t even know how, I ended up sending the deal to another act that I had been in conversations with talking price-wise and negotiating. Of course they immediately answered and they were pretty mad.
What I did next? As soon I realised what I had done I went directly to my boss’s office and told here about my mistake. Thankfully she reacted normal, didn’t make a big deal out of it, and gave me instructions on what to do.
Best advice, don’t assume that just because the mistake is yours you can come up with the best solution, especially when there are interests involved, like money. You have to appreciate the fact that our bosses or directors have those positions because they have far more experience than us, meaning that even they must have made a mistake like that in the past and will know better to guide us
3. Get it Done
So you already planned to face the person or group of people you mistakenly addressed, but hey! you better act quick. It’s no use if you plan on doing it a week or a month later because that would is just as irresponsible as not doing anything about it.
As soon as you realize what you did, act! Trust me, you will gain even more respect by your coworkers and superiors
4. Get Over It
Yes, it happened, it was embarrassing, you wished it never happened but then you were able to graciously deal with it. So what’s the point of bringing up the subject six months after it happened when the rest of the people already forgot that episode? Like the saying says: “Fish die by their mouth”Article inspired by How to Recover From an Epic Email Fail